Friday, November 30th, 2007
You’ll recall from earlier posts here, here and here, that Trend are digging into a solution for two separate cases. I received communication from them overnight indicating that after looking at the case numbers that you’ve given me to pass on to them, that they may have a draft workaround / resolution in the next 24 hours. They have identified potential sources for this issue and they hope to have a fuller resolution by next Tuesday. They have asked that you ensure that you check out this KB from them as some of the people are getting similar issues. For our customers however we don’t believe that this KB applies.
I’ve little more information than that at this point, but I wanted to communicate to you that progress was being made.
8th December 2007 Update – Trend have released patches and fixes for this – please see my blog post for more information
Tags: TrendMicro
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Wednesday, November 28th, 2007
Ok – following on from my blog post last week, on the issues that a few people have been having with Trend’s CSM for SMB 3.6 product, I have this update. Thanks to all those that have sent me information from your investigations. This is helping to understand more of the problem and overall leads to a faster resolution. This is the power of the community at work now.
The issue is clearly now to separate issues.
Issue 1 – Out of Resources error message – this occurs on some clients due to a memory leak in the CSM client software. The problem is under investigation – for the moment the workaround is to implement a registry fix as follows;
1. Open the Registry Editor (regedit.exe).
Important: Always make a back up copy of the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
2. Go to HKEY_LOCAL_MACNE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management.
3. Look for the “PagedPoolSize” key and change its value to ” 0xFFFFFFFF”.
4. Reboot the server/desktop.
Issue 2 – TSC.EXE / High Disk Utilisation – this issue is still under investigation and a number of people have submitted logs to Trend. I am in direct communication now with the Trend Development team on this issue and know they are investigating. I’ll provide an update once I know more.
8th December 2007 Update – Trend have released patches and fixes for this – please see my blog post for more information
Tags: TrendMicro
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Wednesday, November 28th, 2007
Recently I was awarded an award by CRN Magazine which was very unexpected. Prior to the award, I was interviewed by CRN for what I thought was a profile piece they were doing on various members of the community. The interview lasted around an hour and they put some of it up here.
What I want to highlight is that with any interview things often do get missed. I’m hoping that this post can help to amplify some of the things that I feel need to be said.
1. The fantastic support that I’ve had from my wife Joanne and family over the years – without which I could not have done what I have done or continue to do it.⠠ My wife has been a voice of reason over time and maybe I should listen to her a little more as she very often she ends up being right on so many things. She has sacrificed her own career so that I could pursue mine – a rare thing indeed. Over the next few years, I aim to support her more so that she can follow her chosen path.
2. The support that I’ve had from my business partner Ryan Spillane – Ryan and I merged our two business’s under the Correct Solutions banner nearly 3 years ago now, and he has been extremely understanding in the change of direction that I’ve chosen to take. When I said that I wanted to reduce my involvement in Correct and the background behind it, he understood – maybe a little reluctant for sure, but he understood. He continues to support my community efforts and was in fact a speaker at last weeks 2007 SMB Security Summit here in Sydney.
Thank you to Joanne and Ryan without your support.
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Tuesday, November 27th, 2007
This was released at the World Wide Partner Conference this year and now it’s available for download direct from Microsoft. It’s a very cool toolkit that will help you understand, sell and implement Windows SharePoint Services 3.0 (WSS 3.0) solutions.
You can download it direct from Microsoft – the files are now online here
Tags: Software
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Monday, November 26th, 2007
I have a good friend of mine – Sandi Hardmeier who has spent many a day fighting some of the worst spyware out there in the wild. A lot of her work goes unrecognised, and at times when it is recognised, it’s done without clearing naming “the MVP from Australia” who has yet again saved many a person from infection. More often than not, she gets no recognition at all as the sites infected do not wish to even acknowledge that they had a problem.
Many times, Sandi via her blog will alert the world to some pending threat – the most recent here in Australia was within the last few weeks when the Ad network supply ads to the Sensis group of sites, including whereis.com.au, yellowpages.com.au, and whitepages.com.au. Sandi was the first in the world to detect it, and once she had confirmed it set about notifying Sensis so that they could remove the offending adverts. Ok – so Sandi saved the world again, what did Sensis do to repay her – Nothing, Nada, Zip. Sure – they mentioned her in a thank you email but what does that do to pay the bills? Think of the damage that would have happened had this gone unnoticed. How many hapless individuals would have had their computers infected simply by visiting a “safe site”.
The long and the short of it is that she does this without requesting payment at all. She has saved many VERY large companies from embarrassment, including earlier this year when the ad network that feeds Microsoft’s own Instant Messenger product became infected. Again – for no payment.
What do I want from you, you might ask – nothing for personally at all. But here is a community warrior that is fighting the good fight and not getting paid for it at all. So – what I would ask, is that if you feel so inclined to go and put a few dollars into Sandi’s PayPal account sandi_hardmeier@mvps.org. And to the corporations that she has saved, open your cheque books and offer her something decent. Give the woman a true thank you not just some token mention in an email. Heck you probably don’t even realise that during the day, she’s not even employed for an IT company, but instead works for a legal firm supporting their IT Infrastructure. If you’re one of those big corporations, you might even want to offer her a job helping to protect your interests! She is obviously very skilled at detecting and understanding these things.
I can tell you one thing though, people can only keep on fighting the good fight whilst they don’t need to think about how to pay the bills. Once they need to think more about money than the job they like doing, the stop to do it. Think about that for just a little while.
Update – 27/11/07 – Vlad has something to say about this too – http://www.vladville.com/2007/11/should-free-content-creators-be-commercially-compensated-for-giving-away-things-for-free.html
Tags: People I meet
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Monday, November 26th, 2007
Recently I was asked to be part of a panel discussion with Microsoft’s new SBSC Program Manager Wendy Smith. These were a series of discussions held in Sydney, Brisbane and Melbourne in which Microsoft wanted to hear from the SBSC’s to understand what they could do better. Personally I applaud Microsoft for doing this and I hope that this bodes well for the future as I believe we need far more consistent and clear communications with them so that we can all benefit. As a result of this discussion, Microsoft committed to present to the community a summary of the issues covered and plans on how they would do this. Wendy maintains the blog at http://blogs.msdn.com/sbsc_australia
She has posted a summary of the meeting at http://blogs.msdn.com/sbsc_australia/archive/2007/11/22/small-business-specialist-roundtable-discussions.aspx
I understand that Wendy will be aiming to use this blog as a key tool for communication back to the community, so make sure you add it to your RSS feeds so that you won’t miss out on anything important.
Tags: Partner Tools
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Friday, November 23rd, 2007
Thank you to the people that have emailed me about the Trend issues I have mentioned. It seems based on the feedback that I’ve gotten that what I see as ONE issue is to separate issues. I’ve got some info on how to resolve one of them and I’ll aim to update the blog in the next 24hours with that. I’ve been a little slow in the update of this as I’ve been busy preparing for the SMB Security Summit which is on now in Sydney.
Tags: TrendMicro
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Wednesday, November 21st, 2007
This is the last call for two great community events we’re having here in Australia this week.
The Sydney SBS Group meeting is on tonight and we have guest speakers Jeff Alexander, Dana Epp and Amy Babinchak along with Susan Bradley and Eriq Neale – you can register & find out more here
And on Friday we have the SMB Security Summit, which has been fantastically supported by Trend Micro. This event is a community focused event designed to help us all understand the needs and challenges the SMB IT Pro faces in selling security solutions. It should be a blast! Last minute registrations are still being accepted – for more info go here
Make sure you say Hi to me at one of these events
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Wednesday, November 21st, 2007
I’m trying to take the temperature from the community here on an issue that I’ve seen pop up on a few of the computers at a few of my sites. I’ve lodged the issue with Trend now here in Australia, and I’ve started to hear from a few others around the world that they too might be experiencing the same issue. So what I’m trying to do is to use the power of the community to feedback to Trend some additional information so that they can better investigate and resolve the issue. If you are experiencing the issue I mention below, please lodge the case with your local Trend support line and then let me know directly via email your case number. What I’ll do with that is to pass it on to the Trend Product team so that they can look at the issues as one rather than individually. My email address is wayne@sbsfaq.com
The issue I’m talking about seems to affect CSM 3.6 for SMB only. What occurs is that a few (maybe 1 or 2) computers in a network with CSM 3.6 installed will take abnormally long to start up and be VERY slow for some time after it’s booted up. From my investigations I have seen large amounts of disk activity and the TSC.EXE (Trend System Cleaner) running hard on CPU. Initially I thought it was as a result of an infection and that TSC was doing it’s job cleaning the system, however this now appears to not be the case. Other potentially unrelated aspects to this may be error messages indicating that the client is out of system resources and the like. I must stress that this issue does not affect ALL systems. Certainly out of the many hundreds of Trend clients we have, we’ve seen it now on a total of 6 PCs across all of them. From what I can see, it does not affect Vista clients, only XP and 2000 clients. It does not seem to affect 2003 servers themselves either.
So if you have this problem – please – let me know so that we can help resolve it sooner than individual cases might allow.
8th December 2007 Update – Trend have released patches and fixes for this – please see my blog post for more information
Tags: TrendMicro
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Saturday, November 17th, 2007
I’m doing a migration this weekend in a large, non SBS site. As part of that I’ve replaced the domain controller in a remote site with a new box. After making it a domain controller, I ran DCDIAG to check that all was fine. I got a number of errors in the output log that didn’t make sense. The error below is from the DCDIAG output.
Starting test: systemlog
An Error Event occured. EventID: 0×00000457
Time Generated: 11/17/2007 13:36:00
(Event String could not be retrieved)
An Error Event occured. EventID: 0×00000457
Time Generated: 11/17/2007 13:36:00
(Event String could not be retrieved)
A little googling showed that many people had these but didn’t seem to show a resolution. I was concerned as at first, I didn’t see what the issue was. I then realised that the number of errors coincided with the errors in the system log i was getting due to me managing the server from my laptop. Doh! So the error below is actually what the error in the DCDIAG log file is talking about. Now I can move on and finish the job!
Event Type: Error
Event Source: TermServDevices
Event Category: None
Event ID: 1111
Date: 17/11/2007
Time: 1:36:00 PM
User: N/A
Computer: UALBRSVR1
Description:
Driver Microsoft Shared Fax Driver required for printer !!smallsvr1!fax is unknown. Contact the administrator to install the driver before you log in again.For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 12 0d 00 00 ……..
Tags: Event Log Errors
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