Why can I not stop my Trend Client Server Security Agent services?

If you have tried to stop some of the Trend Micro Services before and found that the stop option is greyed out like below, you might be concerned that things are not right with your server.  In fact – they are very right indeed.  I normally recommend stopping all Antivirus Services before installing major updates like service packs for Windows or Exchange Server and so on.

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Trend Micro WFBS has a feature to increase the security on it’s services so that not even an administrator can stop them.  This feature is designed to help prevent malicious programs from terminating Trends ability to protect your system from infection.

In order to disable this feature temporarily, you need to login to the WFBS Security Server console, navigate to the Security Settings for that group – this is my server so it’s in the Servers (Default) group.

You will see in the screen shot below, the Client Security setting is set to High.  Change this to Normal and select Save.

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Now – on the Server computer itself, right click on the Trend CSA icon in the taskbar and select Update Now.  Give it a minute to grab the latest configuration from the Trend Security Server and then you will be able to right stop services again.  See below.

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Make sure that after you have done your maintenance, that you go back into the Trend Security Server Console and change the setting back to High.

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This entry was posted on Saturday, July 31st, 2010 at 9:48 am and is filed under FAQs. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

12 Responses to “Why can I not stop my Trend Client Server Security Agent services?”

  1. How to install Exchange 2007 SP3 on SBS 2008 Says:

    December 20th, 2010 at 10:59 pm

    [...] Stop all Antivirus Services – if you are using Trend – here’s the list that I stopped. If when you try to stop the services you find that the stop option is greyed out – check out this FAQ. [...]

  2. dom Says:

    January 29th, 2011 at 9:32 am

    Hi, wish I’d seen this before starting the install…

    I was wondering why the SP3 install was taking so long and came across this article after a quick Google. I’m an hour in and just over half way through…

    The installer must have shut down some IIS or other services necessary to login to the Trend Console, as I now have no access to it and can’t stop Trend!

    Would be good if anyone know a CMD line way or other of achieving the same reduction in security to allow me to stop the services?

    Otherwise let this serve as a warning to those who might leave the AV running…

    Thanks

    Dom

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