Posts Tagged ‘TrendMicro’
Error 404.2 when running Connect Computer on SBS 2008 / 2011 with Trend WFBS 8.0
Sunday, May 19th, 2013
This issue has been reported recently in a few of my fellow MVP’s blogs. The issue is that after installing Trend Micro WFBS 8.0 onto SBS 2008 or SBS 2011 server, when you try to connect computers to the SBS server using the http://connect wizard, the Welcome Page displays, as below, but as soon as you select the “Start Connect Computer Program”, button, you get a 404 – File or directory not found error as you can see in the screens below.
Trend have investigate and found that their installation program incorrectly changes one of the IIS settings. They have documented the solution here
In essence however, you can fix it with the commands below (taken from the Trend KB article with my own modifications)
Fix the access policy permission of SBS Client Deployment Applications using command prompt:
- Click Start > All Programs > Accessories.
- Right-click on Command Prompt and select Run as administrator.
- Run the following commands:
CD inetsrv
appcmd.exe set config "SBS Client Deployment Applications" /section:handlers /accessPolicy:None
appcmd.exe set config "SBS Client Deployment Applications" /section:handlers /accessPolicy:Read,Script
I have tried this on my own SBS server and it works fine.
Tags: Installation Failure, SBS 2008, SBS 2011, TrendMicro, WFBS 8.0
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Problems using the Windows 7 USB Download Tool
Sunday, May 19th, 2013
I’m spending some time rebuilding my aging laptop with Windows 8. I’ve chosen to do a complete reformat and install using Windows 8 Enterprise. In order to install Win 8 Enterprise, I’m using the Windows 7 USB/Download Tool to create a bootable image from an ISO over to my USB stick.
This morning I’ve tried 4 different USB keys and all of them have failed to be able to create a Windows 8 bootable image. The Windows 7 USB/DVD Download tool keeps telling me that there’s errors and problems creating the USB image.
In the end I figured out the issue – my Trend Micro WFBS 8.0 antivirus software was silently blocking the attempts of the USB download tool to create the bootable image. I temporarily unloaded (not uninstalled) the Trend WFBS Client Security Agent and now I’m creating the bootable USB without an issue. You might want to consider this yourself regardless of the Antivirus software you use as they can all block writes to USB if they have that capability.
Tags: TrendMicro, WFBS 8.0
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Does WFBS 8.0 support Exchange 2010 SP3?
Friday, May 17th, 2013
I’ve seen this question asked a bit in the various mail lists and forums. The short answer is yes it does. Trend have documented here the supported Exchange versions for WFBS 8.0. This document was recently updated after they completed their testing using the final RTM version of Exchange 2010 Service Pack 3.
Tags: TrendMicro, WFBS 8.0
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Support for Windows Server 2012–Trend and StorageCraft
Friday, November 2nd, 2012
One of the common issues we face in our industry is when a new version of a product is released, the support for that new product and our ability to deploy it is limited by the other vendors programs that need to work together.
Windows Server 2012 has been released, and here’s a list of the current products that I use for our client deployment and their required versions
Trend Micro WFBS 7.0 – Trend released a patch for WFBS 7.0 on October 23rd to allow it to support Server 2012 and Windows 8 – you can get it here WFBS-70-SP1-WIN-EN-CriticalPatch-B2471.exe
StorageCraft ShadowProtect – is currently NOT supported officially on Windows Server 2012 – I’ve been told to expect an update within the next 3 months that will support Windows Server 2012. This means that if you use it and have a problem, they might not be able to help you.
Does this mean it does not work? Well based on my own tests it works. From what I’ve been told the issue here will be with things like ReFS (new file system that can be used with Windows Server 2012) and also things like support for VHDX files which are new in 2012. So – if you want to try it out, go for it, but I’d not be using it for production systems as the risk of running a not supported scenario is high – would you like to explain that to your client? Nope – didn’t think so. I hope StorageCraft can do better than 3 months to get this working, or alternately support it now with specific exceptions so that we can understand now.
What other products are you using and are they properly supported with Windows Server 2012?
Tags: StorageCraft, TrendMicro, Windows Server 2012
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Upgrading to SafeSync for Business 5.0
Monday, May 7th, 2012
I’ve been running Trend Micro’s SafeSync for Business for a while now (over 12 months from what I can recall). The version I’m on is version 3 and a little while back now, they released v5.0. I decided this weekend as I’m doing some planned work, that it’s time to upgrade and see what it has to offer. I run this on both my desktop and my laptop and I use it to keep files in sync between the two and also to share specific folders and files with my team.
Here’s my record of my experience with upgrading from SafeSync for Business 3.x to 5.0
Firstly – here’s what I’m running now.
I started by making sure that I had a good backup of my desktop and laptop – that way if anything goes wrong, I will have a rollback plan that will mean my data is protected.
I decided I would upgrade my desktop first, therefore I ensured that my laptop was logged off SafeSync for Business so that it would not have any issues while I did the upgrade on both machines.
Start by downloading the client software from here
Once the download was done, I ran the installation program and followed the bouncing ball through the installation process.
After the restart, I noticed one major issue for me. My Online W: drive – which was the drive letter I gave to SafeSync, was gone… ohhh so that’s what they meant by that first couple of screens. I’m not happy at all about this change. The ability to have a drive letter on my computer and copy things directly to the cloud WITHOUT having to have them sync’d across all my computers was in fact a benefit to me. Now it appears due to the change in functionality, I will be FORCED to use the web interface to do the same thing. Sorry Trend – that’s not a step forward, it’s a step backward.
Below you can see my W: drive that I used to have along with the contents that I had there. The Software folder was one that I used that was NEVER sync’d to my computers as it allowed me to easily keep copies of software that I use so I can install them without having to go to various vendors websites all the time.
Ok – so the upgrade went fine, but there’s at least ONE feature I have lost. I decided to poke around and look at the settings for SafeSync for Business 5.0
After upgrading my desktop, I told SafeSync for Business to logout. I then proceeded to do the same upgrade on my laptop. The upgrade for it also went fine, so nothing major to report there.
I am however concerned about the change in functionality that Trend have done with this. The offline drive was something I used a LOT, now I’m going to be forced to use the web interface to do the uploads which is not ideal at all. I would suggest quite highly to Trend that they reconsider this and restore this feature to SafeSync for Business .
Trend also have a SafeSync Blog where you can find out lots of info including the details of the monthly feature updates on the SafeSync blog here.
Tags: Cloud Computing, SafeSync, TrendMicro
Posted in Blog | 1 Comment »
Toshiba R600 vs Porsche 911 Carrera… Toshiba lost.
Wednesday, July 20th, 2011
No – this is not a test to see how fast a Toshiba can reboot vs a Porsche 911, but a story from Jeff Wilson from VelocIT Business Systems and a member of the SMB IT Professionals organisation in Australia. Jeff tells the story of an urgent call he had from a customer over a weekend where the customer needed him to look at something urgently – ie before Monday. Being a customer focused professional, of course Jeff went to help out. When he got there he found that the client has “accidentally” run his Porsche 911 over the laptop… see the pictures below!
The screen still opened up
And of course – compare the good with the bad.
What is interesting from this is that the hard drive on these is stored under the keyboard palm rest area and it appears that this was not harmed – therefore the users data was still safe. The laptop though was of course totally dead. Jeff moved the hard drive over to the spare that the customer had and got them running quickly.
Now – aside from being some funny pictures of a laptop accident – it brings a few other thoughts to mind.
What are you doing for backups of your users mobile devices? Are you backing up the entire laptop and if so, how often and using what software?
Personally I’m using Trend Micro SafeSync on my laptop to sync all the user changed data – word documents, Excel, PowerPoint and the like up to the cloud and then from the cloud, down to my desktop PC in the office. This ensures that my user data is safe and sound.
In terms of the laptops operating system and applications, I’m using ShadowProtect to backup to a USB hard drive while I travel, or to my NAS in the office. I’m also using the Client PC Backup technology from Windows Storage Server 2008 R2 Essentials to do a backup of the laptops while in the office as a 2nd approach.
What do you do?
Tags: Backup, Disaster Recovery, Mobility, Recovery, SafeSync, ShadowProtect, StorageCraft, TrendMicro
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SafeSync–Unable to open files on iPad
Tuesday, July 19th, 2011
I’m using SafeSync to access my company files while I’m on the go and sync them back to my office desktop computer. It’s working pretty well for me for the most part.
For some reason, in the last few days, I’ve been getting “Unable to open file – File format not supported” whenever I attempt to open a file. I did some digging but it appears that I’m the only one so far to get this on my iPad. I could not figure it out initially, but in the end I decided to remove and reinstall it on the iPad.
How do you remove and reinstall an app on the iPad?
- On the iPad, locate the icon of the program you wish to uninstall
- Select and hold the icon until it wiggles.
- Then select the little X on the icon to delete it.
- This will uninstall it from the iPad.
To reinstall the app to the iPad
- Open iTunes and connect the iPad to your desktop computer
- This should allow it to sync.
- Select the iPad device under the devices section on the left hand pane.
- Select the Apps menu from the middle screen and you will find that SafeSync is not selected as per the screen below
- Select SafeSync to reinstall it on the iPad and then select the Apply button from the bottom right of the screen.
- Once the sync with the iPad is complete, you are good to go.
This fixed my problem – really not sure what caused it but the solution was quite simple.
Tags: SafeSync, TrendMicro
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Should I install W2008 R2 Service Pack 1 on SBS 2011 Standard?
Monday, May 16th, 2011
I’ve had this question asked of myself quite a few times now, and my response has been sure – as long as the application providers you run on your server support it. By that I mean things like your AV vendor and any LOB software that you run on the server need to support the Service Pack 1 for Windows Server 2008 R2. I know that Trend as of WFBS 7.0 Build 1435 support it and now the SBS team have come out to say that yes – the in fact recommend it here
What about SBS 2011 Essentials I hear you ask? Well if you look carefully you will see that SBS 2011 Essentials already has Service Pack 1 installed as it came out a few months after the SBS 2011 Standard edition.
Ok – what are you waiting for… do your backup and get on with it. 
Tags: Patches, SBS 2011, SBS 2011 Standard, TrendMicro, WFBS 7.0
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Trend Micro SafeSync – an alternate to LiveSync?
Thursday, May 12th, 2011
I’ve been using Windows Live Sync / Live Mesh for some time now and it’s done a pretty good job of what I need. However recently I added an iPad to my stable of computers and suddenly the files I needed access to on LiveSync are not easy to get to anymore. I’ve been searching for an alternative and for a while I played with DropBox. However the security concerns around DropBox made me reconsider them as an option for my needs. This is another worthy read on DropBox.
Today I’ve started trials using Trend Micro SafeSync. I’m using a free trial account that I got from Trend Micro for their personal edition which has a limit of 5GB of cloud storage. You can optionally purchase increased limits of 20GB/50GB or 100GB. Personally – the data I need to protect and have access to like this is likely to be in the region of 5-10GB or so.
Installing it was dead simple and after installation, I have a new drive letter (which I reassigned to W: )
All I need to do is to save files into this location and they will automatically be sync’d up to the cloud and also down to any other computers I have SafeSync installed on. For my testing I plan to use a variety of word, excel and PDF documents and use this location as my primary storage for them for the trial.
A big advantage of SafeSync over LiveSync/LiveMesh is that I can access the files stored on it via my iPad. I note that they also support Android as well which is a great sign for open standards.
So I’m off an running now – I’ll report back in a month or so as to how the trial is going. If I like this, I’ll move over everything from my LiveSync over to SafeSync.
Note that the version I’m using now is a personal version. There is a Business version coming soon that will allow for more features such as the ability to more finely control access permissions to files stored on SafeSync.
If you want to give it a try then go ahead click here to get a free trial (note clicking on that link will give me 1 more month on the free trial)
Tags: Cloud Computing, Mobility, TrendMicro
Posted in Blog | 7 Comments »
TrendMicro supports SBS 2011 Essentials and SBS 2011 Standard with new release
Saturday, April 9th, 2011
Trend have today released WFBS 7.0 Build 1435 which resolves a number of issues that have been experienced previously as well as provide support for the RTM versions of SBS 2011 Essentials and SBS 2011 Standard. I’ve tested this on my RTM builds of SBS 2011 Essentials and SBS 2011 Standard for the past week now without finding any issues with it. As always I recommend testing it on your test network before rolling it out to customers.
Trend are specifically providing this link now and are going to go out with a more broader announcement around 1 week from now. They want that the resellers who are switched onto the product and involved in the community to be the first to know about it and they figure that getting the word out via things such as my blog will help people get into it and provide further feedback.
You can get the downloader here and download the build. Note that at this point in time there is no patch to take you up to this build, you must download the entire product.
I will have my Trend WFBS 7.0 guide available for purchase prior to Easter. If you would like to know as soon as it’s released and get a special discount code for it, please sign up for the my newsletter here
Tags: SBS 2011, SBS 2011 Essentials, SBS 2011 Standard, TrendMicro
Posted in Blog | 6 Comments »